Frequently Asked Questions
Find helpful answers about using our online image and PDF tools, working with files, privacy, and solving common problems. If you need more help, contact our team.
General Questions
What is ILoveImagePDF?
ILoveImagePDF is an online website offering tools and resources for common image and PDF tasks. The available tools and features are listed on the website and may change over time.
Do I need to install software?
Our tools are designed to be accessed through a web browser. Whether a particular feature requires an additional component depends on how that tool is implemented. Follow the instructions shown on the relevant tool page.
Can I use the website on a phone or tablet?
You can access the website using a modern mobile browser. The experience and performance may vary depending on your device, browser, connection, and the size or format of the files you use.
Are the tools free?
Check the relevant tool page for its current availability, usage limits, and any charges or restrictions. Do not assume every feature has identical terms.
Tools & Files
What kinds of files can I use?
Supported formats depend on the specific tool. Check its page for accepted file types, size limits, and any other requirements before selecting a file.
Why is my file not being accepted?
The file may be in an unsupported format, exceed a size limit, be damaged, or use a feature not supported by your browser. Confirm the tool’s requirements and try a valid copy of the file.
Will the result look exactly like the original?
Not always. Output can depend on the operation, settings, source quality, file format, and browser. Review the processed file before using or sharing it, especially when layout or image quality matters.
Can I use the output for professional or important work?
You may use the tools for your needs, but you are responsible for checking the result and ensuring it meets your requirements. Keep an original backup and independently verify important documents or outputs.
Does ILoveImagePDF keep a copy of my files?
File handling can differ by tool and technical implementation. Some processing may happen in your browser, while other functions may involve server processing. Consult the relevant tool’s information and our Privacy Policy for the actual handling, retention, and deletion practices. Do not upload sensitive files unless you are comfortable with those practices.
Privacy & Security
Are my files and information private?
We aim to handle information responsibly, but the exact data practices depend on the tools and services in use. Read our Privacy Policy and the relevant tool details before processing confidential or sensitive material.
Does the website use cookies?
The website or its service providers may use cookies or similar technologies for site functionality, preferences, analytics, security, or advertising, depending on what is enabled. Details and choices are described in the Privacy Policy.
Is ILoveImagePDF affiliated with other PDF or image websites?
Do not assume affiliation with another service based on a similar name or type of tool. Any partnership or affiliation should be stated explicitly on the relevant website or page.
Troubleshooting
A tool is taking a long time. What should I do?
Large files and complex operations can take longer. Check your connection, wait for the operation to finish, and avoid repeatedly submitting the same task. If it appears stuck, reload the page and try again with a copy of the original file.
Why did a download not start?
Your browser may block downloads, the operation may not have completed, or a temporary connection issue may have occurred. Check browser download permissions and try again. If the issue continues, contact support with the tool page URL and a description.
Which browser should I use?
Use a current version of a mainstream browser with JavaScript enabled. If a feature fails, update your browser, disable conflicting extensions temporarily, or test in another browser.
What should I do if the output is incorrect?
Check the selected settings and input file, then try again. If the issue persists, report the tool name, steps to reproduce it, and a sample description to our support email. Avoid sending private documents unless necessary and safe to do so.
Contact & Support
How can I report a bug or suggest a feature?
Email contact@iloveimagepdf.com with the page URL, what happened, and what you expected. Suggestions are welcome, though we cannot guarantee every request will be implemented.
How do I ask a privacy question or make a request?
Read our Privacy Policy and contact contact@iloveimagepdf.com with your question or request. Please provide enough information for us to understand the request, but do not include unnecessary sensitive data.